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Last updated: October 16, 2026
KozyHost S.L. · Calle Aragón 3, Sotogrande, 11310 San Roque (Cádiz), Spain
These Subscription Terms govern the relationship between KozyHost S.L. (“we”, “us”), a company registered in the Registro Mercantil de Cádiz, hoja CA-69441, inscripción 1.ª, with tax identification number B88717251 and registered office at Calle Aragón 3, Sotogrande, 11310 San Roque (Cádiz), Spain, and the business (“you”) that subscribes to the KozyHost platform (the “Service”). You accept them when you accept our offer, before any payment is made, or on the subscription page of your account.
These Subscription Terms apply to your paid subscription to the Service and complement our Terms of Service, which continue to apply to your use of the Service; where the two differ on a subscription or billing matter, these Subscription Terms prevail. Our Data Processing Agreement, which governs the personal data we process on your behalf, forms part of the contract. Together with your offer — the modules, the prices and the conditions shown to you on the offer page when you accept it — these documents form the contract between KozyHost S.L. and you.
The personal data that we process as controller to manage your account and your billing, such as the details of the people who manage your subscription, is governed by our Privacy Policy.
The person who accepts the offer declares that they are acting on behalf of the subscribing business and are authorised to bind it to these terms.
Subscriptions are offered only to businesses and self-employed professionals. By subscribing, you confirm that you are acting for the purposes of your trade, business or profession, and not as a consumer.
In this first version, subscriptions are available only to businesses and self-employed professionals established in Spain, excluding the Canary Islands, Ceuta and Melilla. You must provide the legal name, tax identification number (NIF) and address of your business, which appear on your invoices, and keep them up to date.
Your subscription covers the modules listed in your offer: the Core package, which every subscription includes, together with what Core includes, and the other modules named in the offer, each as described on the offer page.
Modules that the offer page marks as available “by consultation” or “on request” are not part of the subscription: each is agreed separately, with its own terms and its own payment. You may ask us for other modules at any time; we will send you a new offer, or add them to your subscription from the back office at a price we agree with you, under these terms.
Your prices are those of your offer, set by KozyHost S.L. for your business and shown to you on the offer page before you accept these terms. For the billing cycle you choose, monthly or yearly, they are:
The list prices shown beside your offer are for information only; your offer prevails. In the back office, each module of your subscription carries its share of the price of the following periods; those shares add up to that price.
All prices are in euros and exclude VAT. Spanish VAT (IVA) is added to every charge at the rate in force, currently 21 %.
Metered services — AI, messages, concierge calls, renders, licensed music and the like — are paid with credits: 1 credit = €0.01 excluding VAT. Each module of your subscription — Bookings, Point of Sale, Kitchen, Social — includes the credits our price list states for every billing period (5,000 at the date of these terms), pooled for your account and reset at the start of each period; included credits you do not use do not carry over. You may buy more in packs, which do not expire; the included credits are used first. Our price list states the credits each metered service costs. When your credits are used up, metered services pause until you buy credits or the next period starts; we warn your administrators before that happens, and sign-in codes, booking confirmations and cancellations and event tickets are always sent. We may, on request, allow an account to run metered services on account up to a limit we set; the credits so used are invoiced with your next renewal. You may also ask us to buy a pack automatically with the card on file whenever your credits fall under a threshold you choose.
You may run the AI features on your own provider accounts instead of ours (“own keys”). Then those providers invoice you directly for their usage, we charge the own-keys fee stated in our price list per billing period, and AI text is not charged in credits — including what we run for you on our own models. The metered services we still run for you (messages on our numbers, renders, licensed music) keep their credit prices.
An offer is valid until the date shown on it and in the e-mail that carried it. After that date its prices no longer bind us. From the offer page you may ask for a new link, which we send to the e-mail address we hold for your business, with the same terms while we keep the offer open; otherwise, we may send you a new offer. The prices of an offer apply only to the subscription made by accepting that offer.
The first payment is taken when you accept the offer, and it activates your subscription. It consists of:
If nothing is due when you accept the offer — a first period at no charge and no setup fee — your card is only validated, so that the following periods can be charged to it. If nothing is ever due under your offer, your acceptance alone activates the subscription.
The setup fee is non-refundable.
The Service is delivered online, and nothing physical is shipped. When you proceed to payment, we create your account. Once the first payment has been confirmed, or your card has been validated, your subscription is active: we send the person who accepted the offer an e-mail with a link to activate the administrator’s access to the back office. The link is valid for 7 days; write to us for a new one. Your public storefront and pages are published only after KozyHost S.L. has reviewed your account’s content; until then, your account remains pending. The review does not change the date on which your subscription and its billing start.
If the payment is not completed, no subscription exists and nothing is charged. While your offer is valid, the offer page lets you complete the payment.
Your subscription renews automatically for successive periods of the same length (a month or a year), at the price of the following periods in your offer — or, while your offer states that the first price holds for several periods, at that first price for each of them —, until it is cancelled or terminated. Each renewal falls on the same day of the month as the day on which your first period began (for a yearly subscription, on the same day and month each year); in a month that has no such day, it falls on the last day of that month. For example, a monthly subscription that began on 31 January renews on the last day of February and then on 31 March.
A module added during a period is charged for that period in full on the day it is added and then renews with your subscription on its anniversary; a module removed stops at the anniversary. We do not prorate.
You pay by card. You enter your card details only on the secure payment page hosted by our bank’s payment gateway (Redsys), and KozyHost S.L. never sees or stores your card number. We keep only a reference (token) issued by the gateway, together with the card’s brand, last four digits and expiry date, so that you can recognise the card.
By accepting the offer, the person who accepts it, acting on behalf of your business, authorises KozyHost S.L. to keep the card you register on file, as a stored payment credential, and to charge to it the renewals and any other amounts due under these terms, on these conditions:
Withdrawing the authorisation does not cancel your subscription. With automatic payment switched off, each renewal is invoiced and the invoice is due within 14 days; you can pay it from the back office.
Where your offer or your account manager agreed other payment terms — payment by wire transfer within 14 days of the invoice, a discount for a stated period, or an exemption from the read-only restriction of section 11 — those terms apply and are shown on your invoices and in Account Settings → Billing.
If a charge to your card fails, we will tell you by email and try again 3 days and 7 days after the failed charge. You can also pay the amount due at any time from the back office.
If an amount remains unpaid after those attempts — or, with automatic payment switched off or payment by transfer, after its due date — we remind you at the due date and seven and fourteen days later. While an invoice stays unpaid fourteen days after its due date (thirty days for a transfer invoice) we may make your back office read-only until the balance is settled: your storefront, bookings and concierge keep running, and you can settle the balance from Billing → Invoices at any time. Suspension of the Service is never automatic: we decide on it case by case, after notifying you. Access is restored once the amount due has been paid.
Suspension does not cancel your subscription or the amounts already due.
KozyHost S.L. issues an invoice for every charge, with one line per module of your subscription, one for the setup fee and, for a module priced by usage, one for the period's usage. Each invoice is sent to you by email as a PDF and is also available in the back office. You agree to receive your invoices electronically.
A correction or a discount granted after an invoice was issued is documented by a credit note, which references the invoice it corrects. Each billing period you also receive a usage statement of your metered consumption; it is not an invoice.
We may change your prices. We will announce any change by email at least 30 days before it applies, and a new price never applies to a period that has already been paid. If you do not accept the change, you may cancel your subscription before the new price applies.
You may cancel your subscription at any time by writing to us at [email protected]. The cancellation takes effect at the end of the period already paid: you keep access to the Service until then, and no later period is charged. Refunds follow these rules:
Because subscriptions are offered only to businesses and self-employed professionals (section 2), the consumer right of withdrawal does not apply.
We may terminate your subscription for breach of these Subscription Terms or of the Terms of Service, including non-payment, as provided in section 18 of the Terms of Service.
When your subscription ends, for whatever reason, you have 30 days to export your data. After that period, the personal data we process on your behalf is deleted as provided in the Data Processing Agreement, unless the law requires it to be kept. Invoices and other records that we are legally required to keep are retained for the period the law requires.
Our liability in connection with your subscription is limited as set out in section 15 of the Terms of Service.
We may update these Subscription Terms. We will notify you of any change by email at least 30 days before it takes effect. If you do not accept it, you may cancel your subscription before it takes effect, as described in section 14.
These Subscription Terms are governed by Spanish law. Any dispute will first go through the informal resolution step described in section 17 of the Terms of Service and, failing agreement, will be submitted to the courts of San Roque (Cádiz, Spain), the parties expressly waiving any other jurisdiction that might apply to them.
Because subscriptions are offered only to businesses and self-employed professionals, the consumer exception in section 17 of the Terms of Service does not apply.
For any question about your offer, your subscription, prices or invoices, write to us at [email protected]. For data protection matters, write to [email protected]. Our postal address is KozyHost S.L., Calle Aragón 3, Sotogrande, 11310 San Roque (Cádiz), Spain.