Customer Feedback

A structured feedback loop that captures guest sentiment before it becomes a public review. Private resolution channels encourage accountability and constructive communication.

  • In-app feedback forms triggered at checkout or post-visit — capture sentiment while it's fresh
  • Private resolution channel: guests raise concerns directly before escalating to public platforms
  • Waitless ordering and checkout with integrated satisfaction prompts
  • Feedback analytics dashboard: track trends, response times, and resolution rates

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