法律声明、条款与条件

1. 网站所有者信息

根据第 34/2002 号《信息社会服务与电子商务法》（LSSI-CE）第 10 条的规定，本网站所有者信息如下：

2. 适用范围

浏览和使用 kozyhost.com 网站及所有关联的商户店面即取得“用户”身份，并表示完全且无保留地接受本法律声明、服务条款、隐私政策及Cookie 政策中规定的全部条件。

如果你不同意其中任何条件，则不应继续使用本网站。

3. 法律行为能力

使用本网站即表示用户声明其已达法定年龄（18 周岁或以上，或其管辖区适用的成年年龄），并具备受本条件约束的充分法律行为能力。若代表法人访问，用户确认其已获得代表该法人的适当授权。

4. 知识产权与工业产权

KozyHost S.L. 拥有或持有与本网站相关的全部知识产权与工业产权的相应许可，包括但不限于：

• 源代码、软件架构与数据库结构
• 平面设计、标识、图标与视觉识别元素
• 文本内容、文档与编辑素材
• 商标、商号与域名

访问本网站并不授予用户在未获 KozyHost S.L. 明确书面授权的情况下使用、修改、利用、复制或分发任何内容的权利。用户的使用权严格限于个人的非商业浏览。

任何未经开发利用权利人明确授权的复制、发行、公开传播、改编或其他行为，均构成对知识产权的侵犯，并可能导致民事和/或刑事责任。

5. 可接受使用

用户须依照法律、本法律声明、诚信原则及公共秩序使用本网站与 KozyHost 平台。用户不得：

• 将本网站用于非法、有害或侵犯第三方权利的目的
• 实施可能损害、超载或影响本网站及其基础设施正常运行的任何行为
• 未经适当授权试图访问受限区域
• 植入病毒、恶意软件或任何可能干扰平台的元素
• 未经明确同意，通过自动化手段抓取、提取或收集数据

6. 第三方网站链接

本网站可能包含指向第三方网站的超链接。此类链接的存在并不意味着 KozyHost S.L. 与这些网站所有者之间存在任何关系、认可或关联。

KozyHost S.L. 对第三方网站的内容、隐私政策或做法不具控制权，亦不承担任何责任。用户自行承担访问第三方链接的风险，并建议查阅这些网站的法律条款与隐私政策。

7. 责任限制

KozyHost S.L. 不对以下情形承担责任：

• 网站所发布内容中的错误或不准确之处，法律要求该内容必须准确的情形除外
• 第三方未经授权访问平台所造成的损害
• 超出我们合理控制范围的服务中断、延迟或技术故障
• 商户或第三方通过平台发布的内容
• 用户基于通过本网站获取的信息所作出的决定
• 用户或商户对本网站所提供材料的使用

8. 数据保护

通过本网站收集的个人数据将依据我们的隐私政策处理，该政策符合（欧盟）2016/679 号条例（GDPR）、第 3/2018 号组织法（LOPDGDD）及第 34/2002 号法律（LSSI-CE）。

有关我们使用 Cookie 及类似技术的信息，请参见Cookie 政策。

9. 修改

KozyHost S.L. 保留随时且无需事先通知即修改本网站的呈现方式、配置、内容与使用条件以及本法律声明的权利。建议用户定期查阅本法律声明，因为以访问时所发布的版本为准。

10. 适用法律与管辖

本法律声明受西班牙王国法律管辖，包括但不限于 LSSI-CE、LOPDGDD 以及西班牙民商法的适用规定。

因使用本网站产生的任何争议，双方同意提交西班牙加的斯省圣罗克的法院管辖，但适用的消费者保护法另有规定的除外。

若你属于第 1/2007 号王室立法令（消费者与用户保护通则）所定义的消费者，则由你居住地的法院管辖。

11. 联系方式

如对本法律声明有疑问，请通过以下方式联系我们：

KozyHost S.L.
Calle Aragón 3, Sotogrande, 11310 San Roque (Cádiz), Spain

邮箱： [email protected]

平台： kozyhost.com

1. Acceptance of Terms

By accessing or using the KozyHost platform (kozyhost.com), including all associated services, tools, and integrations (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. These Terms constitute a legally binding agreement between KozyHost S.L. and you.

2. Description of Service

KozyHost is a multi-tenant SaaS platform designed for the hospitality and retail industries. The Service includes:

• Back-office management tools (menus, products, bookings, team management)
• Vendor storefronts and public-facing web pages
• Review management and social media integrations
• Post scheduling and publishing across platforms (Google, Facebook, Instagram)
• AI-powered document processing, translation, and content generation
• Point-of-sale (POS) and inventory management tools
• Payment processing integrations (Redsys, Stripe, and other gateways)
• WhatsApp and messaging integrations
• Customer relationship management (CRM) tools
• Music and ambiance management systems

3. Accounts & Registration

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, complete, and current registration information
• Maintain the security of your password and account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account
• Not share account credentials with unauthorized third parties

We reserve the right to suspend or terminate accounts that violate these Terms, remain inactive for an extended period, or pose a security risk to the platform.

4. Vendor Responsibilities

As a vendor on the KozyHost platform, you are solely responsible for:

• The accuracy of your business information, menus, pricing, allergen declarations, and all published content
• Compliance with applicable food safety, health, labor, and business regulations in your jurisdiction
• Managing your own third-party integrations, API credentials, and connected accounts
• Content published through the platform to social media and other channels
• Ensuring your staff members use the platform in accordance with these Terms
• Honoring reservations, managing overbooking situations, and communicating changes to customers
• Obtaining necessary licenses, permits, and insurance for your business operations
• Compliance with consumer protection laws applicable to your customers

KozyHost S.L. acts solely as a technology provider and is not responsible for the products, services, or operations of vendors using the platform. Vendors acknowledge that they operate as independent businesses and are solely liable for their customer relationships.

5. Third-Party Integrations

The Service integrates with third-party platforms including Google Business Profile, Facebook, Instagram, WhatsApp, and payment processors. When using these integrations:

• You must comply with the respective platform's terms and policies
• You authorize KozyHost to access and manage your connected accounts as described
• You may disconnect integrations at any time from your account settings
• We are not responsible for changes, disruptions, or policy modifications by third-party services
• Third-party credentials (OAuth tokens, API keys) are stored encrypted using AES-256-GCM and are accessible only to your vendor account

6. Content & Intellectual Property

You retain ownership of all content you create, upload, or publish through the Service (including menus, photos, posts, and business information). By using the Service, you grant KozyHost S.L. a non-exclusive, worldwide license to host, display, and distribute your content as necessary to operate the Service and fulfill your instructions (e.g., publishing a post to Facebook on your behalf).

You must not upload content that infringes on the intellectual property rights of others, or that is illegal, harmful, or violates any applicable laws. KozyHost S.L. reserves the right to remove content that violates these Terms without prior notice.

The KozyHost platform, including its design, code, logos, and documentation, is the intellectual property of KozyHost S.L. and is protected by applicable copyright and trademark laws.

7. Subscription & Billing

Certain features of the Service require a paid subscription. By subscribing, you agree to:

• Pay all applicable fees as described in your subscription plan
• Provide valid billing information and keep it current
• Accept automatic renewal unless you cancel before the renewal date
• Accept that the setup fee and a period already begun are not refunded, except where the law requires it, and that a charge made in error is refunded in full

We reserve the right to modify pricing with 30 days' written notice. Prices, billing cycles, renewals, the saved card and late payments are governed by the Subscription Terms, which the account's administrator accepts when subscribing, and the processing of your customers' personal data by the Data Processing Agreement.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to other accounts, systems, or data
• Interfere with or disrupt the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated means to scrape, extract, or harvest data from the Service
• Publish spam, misleading content, or engage in fraudulent activity
• Upload malicious code, viruses, or any harmful software
• Impersonate other users or misrepresent your identity

9. Data Protection

We process personal data in accordance with our Privacy Policy, the General Data Protection Regulation (GDPR), the Spanish Ley Orgánica 3/2018 de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD), and the Ley 34/2002 de Servicios de la Sociedad de la Información (LSSI-CE).

KozyHost S.L. acts as a data processor on behalf of vendors, who act as data controllers for their customer data. We implement appropriate technical and organizational measures to protect personal data, including encryption at rest and in transit, role-based access controls, and regular security assessments.

10. Hosting & Service Availability

KozyHost S.L. provides the Service on a best-effort basis. We strive to maintain high availability but do not guarantee uninterrupted, error-free, or continuous access to the Service. The Service is provided without any service level agreement (SLA) unless separately negotiated in writing.

We may perform scheduled maintenance, updates, security patches, or infrastructure modifications that may temporarily affect availability. Where practicable, we will provide advance notice of planned maintenance. We are not liable for downtime caused by factors beyond our reasonable control, including but not limited to internet outages, hardware failures, natural disasters, acts of government, cyberattacks, or third-party service disruptions.

11. Service Disruptions & Software Defects

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Software may contain bugs, errors, or defects. While we make reasonable commercial efforts to identify and resolve reported issues, we do not warrant that the Service will be free from defects or that all reported bugs will be resolved within any specific timeframe. Users are encouraged to report bugs through the platform's support channels.

12. Data Security & Breach Notification

We implement industry-standard security measures to protect data stored on our platform, including AES-256-GCM encryption for sensitive credentials, Argon2id password hashing, TLS 1.2/1.3 for data in transit, and per-vendor data isolation.

In the event of a data breach affecting personal data, KozyHost S.L. will:

• Notify affected vendors without undue delay and within 72 hours of becoming aware of the breach, as required by GDPR Article 33
• Provide details of the nature, scope, and likely consequences of the breach
• Cooperate with vendors in their obligation to notify their own customers and supervisory authorities
• Take immediate steps to contain the breach and mitigate its effects

KozyHost S.L. shall not be liable for data breaches resulting from vendor negligence, including but not limited to compromised vendor credentials, insecure third-party integrations configured by the vendor, or unauthorized access granted by vendor personnel.

13. Payment Processing

KozyHost integrates with third-party payment processors (including Redsys, Stripe, and others) to facilitate transactions. KozyHost S.L. is not a payment processor and does not directly handle, store, or process credit card numbers or payment credentials.

• Vendors are responsible for ensuring PCI-DSS compliance in their payment operations
• Chargebacks, refunds, and payment disputes are the responsibility of the vendor
• KozyHost S.L. is not liable for payment processing failures, declined transactions, or errors by third-party gateways
• Transaction fees charged by payment processors are the vendor's responsibility

14. AI-Generated Content

The Service includes AI-powered features for content generation, document processing, translation, and analysis. Regarding AI-generated content:

• AI-generated content is provided for informational and assistance purposes only
• KozyHost S.L. makes no warranties regarding the accuracy, completeness, or legal sufficiency of AI-generated content
• AI-generated legal documents (terms of use, privacy policies) MUST be reviewed by the user or a qualified legal advisor before publication
• Users are solely responsible for reviewing, editing, and approving all AI-generated content before publication
• By publishing AI-generated content, the user accepts full responsibility for its contents
• KozyHost S.L. assumes no liability for errors, omissions, or legal consequences arising from AI-generated content
• AI features do not constitute legal, financial, medical, or professional advice

15. Limitation of Liability

To the maximum extent permitted by applicable law, KozyHost S.L. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services
• Business interruption or downtime losses
• Damages arising from unauthorized access to or alteration of your data
• Damages resulting from vendor content, products, or services
• Any matter beyond our reasonable control

Our total aggregate liability for any and all claims arising from these Terms or the Service shall not exceed the total amount you paid to KozyHost S.L. in the twelve (12) months immediately preceding the event giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless KozyHost S.L., its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use of the Service or violation of these Terms
• Content you create, publish, or distribute through the Service
• Your products, services, or business operations
• Claims by your customers, employees, or third parties
• Your violation of any applicable law or regulation
• Your negligence or willful misconduct

17. Dispute Resolution

In the event of any dispute arising from or relating to these Terms or the Service, the parties agree to the following resolution process:

Step 1 — Informal Resolution: The parties shall first attempt to resolve the dispute through good-faith negotiation for a period of thirty (30) days from the date of written notice of the dispute.

Step 2 — Formal Proceedings: If the dispute cannot be resolved informally, it shall be submitted to the courts of San Roque, Cádiz, Spain.

Consumer Exception: If you are a consumer (as defined under EU Directive 2011/83/EU), you retain the right to bring proceedings in the courts of your place of residence, and nothing in this clause restricts your statutory consumer rights.

18. Termination

Either party may terminate this agreement at any time. You may cancel your subscription at any time by writing to us at [email protected]; the cancellation takes effect at the end of the period you have already paid, as the Subscription Terms set out.

We may suspend or terminate your access immediately if you violate these Terms, fail to pay applicable fees, or if continued access poses a security risk to the platform or other users.

Upon termination, your right to use the Service ceases immediately. You will have thirty (30) days from the date of termination to export your data. After this period, we will delete your personal data in accordance with our Privacy Policy and data retention schedule. Anonymized transaction and billing records may be retained for legal compliance purposes.

19. Modifications & Right to Change

KozyHost S.L. reserves the right to modify, suspend, or discontinue any feature or aspect of the Service at its discretion, with or without notice. We will make reasonable efforts to notify users of material changes.

We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before they take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

20. Force Majeure

KozyHost S.L. shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of war or terrorism, government actions, power outages, internet disruptions, cyberattacks, or failures of third-party services.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

22. Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and KozyHost S.L. regarding the use of the Service. These Terms supersede all prior agreements, representations, and understandings, whether written or oral.

23. Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Spain and applicable European Union regulations, including but not limited to the GDPR, the LOPDGDD, and the LSSI-CE. For matters not covered by EU regulations, Spanish civil and commercial law shall apply.

24. Contact

For questions about these Terms, contact us at:

KozyHost S.L.
Calle Aragón 3, Sotogrande, 11310 San Roque (Cádiz), Spain

Email: [email protected]

Platform: kozyhost.com

1. What is delivered and how

KozyHost is an online service, so nothing physical is shipped. Once your first payment has been confirmed, or your card has been validated when nothing is due, you have access to the back office, normally within minutes. Your public storefront and pages are published after KozyHost S.L. has reviewed your account’s content.

2. Refunds

These rules apply to refunds:

• The setup fee is non-refundable
• A period that has already begun is not refunded, in whole or in part, except where the law requires it
• A charge made in error, such as a duplicate payment, is refunded in full to the same card that paid it

If you think you have been charged in error, write to us at [email protected].

3. Cancellation

You may cancel your subscription at any time by writing to us at [email protected]. The cancellation takes effect at the end of the period you have already paid: you keep access to the service until then, and nothing is charged after it.

4. No right of withdrawal

Subscriptions are offered only to businesses and self-employed professionals, not to consumers, so the consumer right of withdrawal does not apply.

5. Where the full rules are

The full rules on delivery, payment, renewal, cancellation and refunds are in the KozyHost Subscription Terms, which you accept when you subscribe. If this page and the Subscription Terms differ, the Subscription Terms prevail. The Terms of Service also apply to your use of the service.

6. Contact

For any question about delivery, refunds or cancellation, write to us at [email protected]. The service is provided by KozyHost S.L., with tax identification number B88717251 and registered office at Calle Aragón 3, Sotogrande, 11310 San Roque (Cádiz), Spain.